Privacy Policy

Information We Collect

• When booking, we collect your name, email, phone number, and ID number (stored encrypted)
• We automatically collect technical information such as IP address, browser type, and pages visited
• When booking via LINE, Facebook, or phone, we record your contact details and booking information

How We Use Your Information

• Processing and managing your booking reservations
• Sending booking confirmations, check-in reminders, and other notifications
• Improving website functionality and user experience
• Responding to your inquiries and customer service needs

Cookies

• We use essential cookies for website functionality (language preference, CSRF protection)
• We use Google Analytics to analyze website traffic and improve service quality
• You can manage or disable cookies through your browser settings

Third-Party Sharing

• We do not sell your personal information to third parties
• We share data only with necessary service partners: email service (Mailgun), analytics (Google Analytics)
• We may provide information as required by law or judicial investigation

Data Retention

• Booking data is retained for 2 years after checkout for complaint handling and statistical analysis
• You may contact us at any time to request deletion of your personal data
• Contact email: [email protected]