Privacy Policy

We value your privacy. Here's how we collect, use, and protect your personal information

Last updated: April 2026

Information We Collect

  • When booking, we collect your name, email, phone number, and ID number (stored encrypted)
  • We automatically collect technical information such as IP address, browser type, and pages visited
  • When booking via LINE, Facebook, or phone, we record your contact details and booking information

How We Use Your Information

  • Processing and managing your booking reservations
  • Sending booking confirmations, check-in reminders, and other notifications
  • Improving website functionality and user experience
  • Responding to your inquiries and customer service needs

Cookies

  • We use essential cookies for website functionality (language preference, CSRF protection)
  • We use Google Analytics to analyze website traffic and improve service quality
  • You can manage or disable cookies through your browser settings

Third-Party Sharing

  • We do not sell your personal information to third parties
  • We share data only with necessary service partners: email service (Mailgun), analytics (Google Analytics)
  • We may provide information as required by law or judicial investigation

Data Retention

  • Booking data is retained for 2 years after checkout for complaint handling and statistical analysis
  • You may contact us at any time to request deletion of your personal data
  • Contact email: [email protected]